Cancellation Policy

By making a reservation and/or making any form of payment you are agreeing to our terms and conditions in full.

Prices quoted in Australian $ inclusive of appropriate taxes and are subject to change without notice.

Domestic Bookings: 1 night at single night rate or 50% (whichever the greater) of total bookingrequired as non-refundable/non-transferable deposit.

30 days notice of cancellation required (60 days for non credit card payments) or full deposit will be charged unless room(s) can be re let for entire period. Please Note: No Shows will be charged in full – including any ordered meals/extras.

Balance due on arrival and is non-refundable/non-transferable to other dates unless room(s) can be re let for entire period.

Balance of booking transferred to other dates at Wiss House discretion (and only if original dates can be re let in full) and is subject to $25 transfer fee. No date transfers will be accepted from 15 days prior to arrival.

*All refunds subject to 1 night at single night rate or 50% (whichever greater) non-refundable portion.

We strongly recommend that you consider travel insurance to cover unforeseen circumstances which could otherwise leave you out of pocket.

Check in time: B&B 2 pm, Check out time: 10:00 am

*Christmas and New Year bookings – Non credit card payments due in full on reservation (not refundable and not transferable in the event of a cancellation). Credit card payments: 50% deposit on reservation (not refundable and not transferable in the event of a cancellation), balance of room charge to be paid by 1st November and is non-refundable and non-transferable unless room(s) can be re let for entire period. Bookings made after November 1st are due in full and are non-refundable and non-transferable in the event of a cancellation unless room(s) can be re let for entire period (subject to non-refundable portion described above).  No Shows will be charged in full including any ordered meals/extras.

Discounted rates and specials apply to Direct Bookings Only i.e. No commissions will be paid to any third party making bookings; and are not available for Peak Periods, Public Holidays or special events. If you have booked through a commission-able entity we cannot offer our special discounted rates, however return visits (if booked direct) will be at any available discounted rate.

All specials and discounted stays are due in full at time of booking and are non-refundable and non-transferable in the event of a cancellation for whatever reason unless the room(s) can be re let for entire period (subject to usual non-refundable portion as noted above), so please be sure about your dates before you book.

.

Food Preparation: There Are NO Self Catering Facilities in the Main House. Food preparation and consumption is not permitted in main house bedrooms or bathrooms – any damage caused by same will be charged at full replacement value plus travel time/petrol.

WissHouse is a “no smoking indoors” property. Guests smoking indoors will be asked to leave immediately with no refund unless room(s) can be re let for entire period + an extra cleaning charge will be applied for laundering curtains, rugs, covers etc.

Strictly one couple only per room. Outside visitors are not insured for and so not permitted to use WissHouse facilities including the pool. Limited numbers of outside visitors are welcome for a few hours with prior permission from hosts, however they are not insured for and will not be permitted to stay overnight under any circumstances unless they book and pay for their own room, at which time they will be equally bound by our terms and conditions. Children of any age (including babies) are NOT permitted on the property at any time.

All alcohol consumed on premises is done so at own risk. WissHouse does not take any responsibility whatsoever for injury or accident caused by or to WissHouse guests or outside visitors either on or off the premises under any circumstances whatsoever. We recommend that outside visitors who intend to consume alcohol during their visit allocate a “designated driver” as taxis are not always available.

Damage/Theft: A full room inventory is taken between guests and any negligent/malicious damage to or theft of WissHouse property will be charged to your account at full replacement cost on discovery. This includes use of candles, laundry, food preparation in B&B rooms etc. Please note that lampshades/curtains etc. come in pairs, if you damage one you will have to replace both – and we buy good quality fixtures and fittings which are expensive.

Excess cleaning charge will be applied to rooms if deemed necessary (at owner discretion). All breakages, theft and/or damage will be charged at full replacement cost + travel time/petrol.

Security Deposit: Guests who have paid by direct deposit will be required to provide valid credit card details or $200 cash as security against damage/theft/excess cleaning or other charges.

Guests stranded at WissHouse due to localised flooding will be charged 50% of standard nightly rate. Food not included in standard nightly rate will be provided at cost.

By checking-in to WissHouse you are re-acknowledging that you have read, understood and agree to these terms and conditions.